General Questions
What is Not Wool?
Not Wool is a vegan and sustainable knitwear brand offering stylish, handmade alternatives to traditional wool products. We’re committed to animal welfare, empowering local women artisans, and creating timeless knitwear.
Where are your products made?
All our products are handmade by skilled women artisans in Shimla and Manali (Himachal Pradesh, India)
What materials do you use in your products?
We use vegan-friendly materials like acrylic yarn and are incorporating sustainable options like cotton yarn.
Product-Specific Questions
Are your products vegan?
Yes, all our products are 100% vegan. We do not use any wool or animal-derived materials.
How do I care for my knitted items?
We recommend hand-washing your knitted items in cold water with mild detergent and laying them flat to dry. Avoid wringing or machine washing to maintain their quality.
Are your products handmade?
Yes, every item is handcrafted with love by our talented women artisans.
Can I customize an order?
Currently, we do not offer custom orders, but we’re always open to hearing what you’d like to see in future collections. We may have custom order slots available occasionally - keep an eye on our Instagram stories @notwoolknits
Ordering and Shipping
How do I place an order?
You can place an order directly through our website.
Do you ship internationally?
Yes, we offer international shipping! However, all shipping expenses are to be covered by the customer. For international orders contact notwoolknits@gmail.com (You will not be able to place an international order through our website)
What are your shipping charges?
Shipping charges are calculated at checkout based on your location. We offer free shipping on orders above ₹999
When will I receive my order?
Orders are typically dispatched within 5-7 business days and delivered within 3-5 business days, depending on your location.
Can I track my shipment?
Yes, once your order is shipped, you’ll receive a tracking number via email.
Social Responsibility
How does Not Wool contribute to animal welfare?
A portion of our profits goes toward feeding and caring for rescued animals. We also advocate for cruelty-free fashion.
Who makes your products?
Our products are handcrafted by local women artisans, helping them earn a sustainable livelihood
What is your stance on sustainability?
We prioritize vegan and eco-friendly materials and are constantly exploring more sustainable practices in production and packaging.
Returns and Exchanges
What is your return policy?
We accept returns within 48 hours of delivery for unused items in their original packaging and condition. Please note, return shipping costs are borne by the customer. We do not offer a return pickup. Please contact notwoolknits@gmail.com with your order number to initiate the process.
Can I exchange a product if it doesn’t fit?
Yes, we offer exchanges for size issues within 48 hours of delivery. Contact us on
notwoolknits@gmail.com to initiate the process.
Miscellaneous
How can I contact you?
You can reach us via Instagram DM @notwoolknits or email us at notwoolknits@gmail.com
How can I become a part of Not Wool's team?
If you’re interested in working with us as, please reach out via email with details at
notwoolknits@gmail.com